Shipping & Delivery policy

Shipping & Delivery Policy

Last updated: August 19, 2026

At Hybride Studio, we aim to make your shopping experience as smooth and reliable as possible. All orders are carefully prepared and shipped through our international shipping partner using DHL.

1. Shipping Destinations

We currently offer international shipping to a wide range of destinations, including Europe, Asia, America and few countries in Africa.

Orders placed from a destination we don’t serve will be cancelled and refunded in full. If your country isn’t listed, email us at hybridestudiocustomercare@outlook.com - we review requests case by case.

2. Shipping Costs

A flat shipping fee of €25 applies to all orders.

Free shipping is available on orders of €250 or more, before shipping costs and after any applicable discounts have been applied.

The free shipping threshold is calculated based on the final order value at checkout.

3. Delivery Times

Orders are generally delivered within 3–7 business days after dispatch.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, customs clearance, local delivery conditions, public holidays, and circumstances beyond our control.

Orders may occasionally experience delays during periods of high demand or due to customs procedures.

4. Order Processing

Orders are processed and prepared within 1 to 2 weeks after payment confirmation. 

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please ensure that your shipping address and contact details are accurate and complete before completing your purchase. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

5. Tracking

All shipments are sent with a trackable shipping service.

Once your order has been shipped, you will receive tracking information allowing you to follow the progress of your delivery.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, or additional fees imposed by the destination country are the responsibility of the customer.

Hybride Studio is not responsible for delays caused by customs clearance.

7. Delivery Issues

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If your package is marked as delivered but you have not received it, or if there is an issue with the delivery, please contact us as soon as possible so that we can assist you.

We recommend contacting us within 7 days of the expected delivery date for any delivery-related issue.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if the order needs to be reshipped.

9. Delays & Circumstances Beyond Our Control

While we do our best to ensure that orders are delivered within the estimated timeframe, Hybride Studio cannot be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections or clearance delays
  • Carrier delays
  • Severe weather conditions
  • Public holidays
  • Strikes or transportation disruptions
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances affecting international transportation


10. Contact

If you have any questions regarding your shipment or delivery, please contact us at:

Email: hybridestudiocustomercare@outlook.com

We will be happy to assist you with your order.